We ship to customers across most international destinations, covering both metropolitan and regional areas. Deliveries to remote or overseas locations may take slightly longer. Depending on stock availability, orders may be fulfilled from our local or international warehouses. Every parcel is carefully packed, quality-checked, and includes tracking details once dispatched.

Orders are processed promptly. Express Shipping is generally dispatched within 12–24 hours, while Standard Shipping is dispatched within 24–72 hours. Once your order leaves our facility, you will receive an email with a tracking number. Tracking updates may take 2–3 business days to appear.

Standard Delivery is free and typically arrives within 7–11 working days from dispatch. Express Delivery costs $6.99 and usually arrives within 5–9 working days, with priority packaging and faster handling included.

Delivery times can vary depending on courier performance, your location, and external factors such as public holidays or peak shopping periods. During December, high parcel volumes and increased online shopping may result in slight delays, so please allow extra time for your order to arrive.

You can track your order anytime by visiting https://www.therelaxingpets.com/apps/track123 and entering your order number along with your email address or phone number. Tracking information is provided by our delivery partners and reflects the most up-to-date status available.

If an order is returned due to an incomplete address, refusal, or failure to collect, we will contact you to arrange re-shipment.

For any shipping or delivery enquiries, please contact our support team at therelaxingpets@gmail.com, Monday to Friday, 9am–5pm (AEST).